Shipments and returns
Shipping information
Normally we will entrust orders to the courier within 24-48 hours with the exception of weekends and holidays. For all orders placed during the weekend (Saturday and Sunday), shipping will be made on the first working day (Monday). When your package is ready, it will be shipped and you will receive a confirmation email through which you can track your order.
The purchased products will be delivered to the address indicated by the Customer in the order within 1-3 working days of shipment, via SDA/DHL couriers. Shipping will be free for orders starting from €69,00, while for orders of a lower amount a cost of €5.00 will be applied, as specifically indicated on the site before confirming the order. Once placed, the order cannot be canceled or modified. It will be possible to monitor the progress of the package via the tracking number provided via email by the courier with a direct link.
Shipping costs outside Italy
Switzerland €25
United Kingdom €25
Europe €20
The shipment is carried out in foreign territory within 3/7 working days, and in any case, within the maximum period of 30 days.
It is essential that the customer provides all shipping information completely and accurately, without omitting any essential details to ensure correct delivery of the order.
The Seller is not responsible for delays and/or non-deliveries resulting from incomplete or incorrectly provided addresses at the time of the order. Any delays in delivery will not entitle the Buyer to make claims for compensation or compensation of any kind.
If the packaging or wrapping of the ordered products arrive at their destination clearly damaged, the Buyer is invited to refuse delivery by the carrier/shipper or to accept it "with reservation", specifying in detail the damage found. In the event of acceptance of a damaged package without making a reservation, the Seller cannot be held responsible for any damage to the goods contained, and it will not be possible to request a return or replacement.
Returns and refunds policy
The consumer is granted the right to withdraw from the concluded contract, without any penalty, within 14 (fourteen) calendar days from delivery of the product.
The goods must be returned intact, in the original packaging, complete in all its parts, with the tag attached and without having been washed, used or altered in any way.
To start the return procedure, the Buyer must write to resi@kettydshop.com using the same email address with which he made the purchase,
indicating the order number and the items to be returned, then send the return request.
Once you have received the return authorization, send the goods.
Return address: KettyD Donadello Ketty shop, Via Alcide De Gasperi, 6 - 35037 Teolo PD
Packaging and shipping costs for returning the goods are borne by the end customer. It is essential that the packaging is accurate to ensure that the goods do not suffer damage during transport. Furthermore, the package must be shipped using a tracked courier service to ensure shipment tracking.